XLBDriver (CCM)
XLB Driver is a customer communication management (CCM) solution that helps companies to make the most of every customer touch point by creating insightful, impactful, real-time customer communications.
Due to its efficiency, XLB Driver helps users to improve customer experience with relevant, meaningful communications delivered through the customer’s preferred channel by providing:
- fully customized high-volume statements and bills
- on-demand marketing
- personalized correspondence and proposals produced interactively by customer-facing employees
Document composition process must be:
- Easy to create and maintain.
- High performance.
- Flexible in handling business data flows.
- Customizable to answer to all requests, even most sophisticated ones, coming from Marketing Department.
- Open, to address all the requests coming from Mass Posting companies.
Product guarantees high performances also if data volumes are big and composes complex documents (for example: financial statements issued by banks and insurances companies).
Provides also functionalities to operate in multisociety and multilingual environments
CeDimension Italia, with XLB Driver, turns customer communications to a new way, bring customers to have followings funcionalities:
- High quality
- Limited development cycle
- Capacity to design complex documents
- High level automation
- Control and saving costs
