XLBDriver (CCM)

XLB Driver is a customer communication management (CCM) solution that helps companies to make the most of every customer touch point by creating insightful, impactful, real-time customer communications.

Due to its efficiency, XLB Driver helps users to improve customer experience with relevant, meaningful communications delivered through the customer’s preferred channel by providing:

  • fully customized high-volume statements and bills
  • on-demand marketing
  • personalized correspondence and proposals produced interactively by customer-facing employees

Document composition process must be:

  • Easy to create and maintain.
  • High performance.
  • Flexible in handling business data flows.
  • Customizable to answer to all requests, even most sophisticated ones, coming from Marketing Department.
  • Open, to address all the requests coming from Mass Posting companies.

Product  guarantees high performances also if data volumes are big and composes complex documents (for example: financial statements issued by banks and insurances companies).

Provides also functionalities to operate in multisociety and multilingual environments

CeDimension Italia, with XLB Driver, turns customer communications to a new way, bring customers to have followings funcionalities:

  • High quality
  • Limited development cycle
  • Capacity to design complex documents
  • High level automation
  • Control and saving costs